What is an alert triage workflow and why is it important for GAS efficiency?

• A. A defined process for collecting all alerts into a single report
• B. A defined process for automatically closing alerts after 24 hours
• C. A defined process for tagging alerts with severity only
• D. A defined process for prioritizing, assigning, and remediating alerts; it reduces toil and accelerates remediation

Answer: (D)

Alert triage workflow is a defined process for prioritizing, assigning, and remediating alerts. This structure matters for GAS efficiency because it turns a flood of notifications into focused, actionable work. By prioritizing alerts based on impact and likelihood, the team knows which issues require immediate attention and which can wait. Assigning each alert to the right owner or team ensures the right expertise handles the fix, reducing back-and-forth and delays. Remediation steps, verification, and closure are documented in a consistent way, so the team moves from detection to resolution quickly and with accountability.

Having a standardized triage workflow also reduces toil—the repetitive decision-making and handoffs that slow teams down. When rules automate routing, status updates, and escalation, responders can act faster, which accelerates remediation and lowers the risk that critical issues slip through the cracks. It improves visibility into progress and outcomes and helps maintain a steady pace of fixes rather than chaotic, ad-hoc handling.

Collecting alerts into a single report doesn’t address who fixes what or how, closing alerts automatically after a fixed time can hide ongoing problems, and tagging only by severity ignores ownership and remediation steps.